telus billing support Secrets
telus billing support Secrets
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and about the billing aspect, that’s more horrendous! Requested a completely new telephone as my contract was up for renewal on line was imagined to get $one hundred credit by no means confirmed up sent the telephone by using mail just how they advised me to copyright Write-up and received it. I obtained a textual content concept declaring they acquired it and my credit will likely be on my Monthly bill, but nevertheless my Invoice arrived plus they still cost me for it. After i identified as. They'd the audacity to convey which the phone wasn’t the cellular phone they have been expecting?! What other cellphone could it are already? It had been their mobile phone they despatched me two a long time ago?! With all the provide it back application?! They told me they'd check into it and e-mail me back again never obtained an e mail. They named me back and we’re attempting to say it absolutely was a technical dilemma with my phone the exact same agent that is designed to have cared for me?
Qualified was capable of walk me as a result of my issue and assisted pinpoint in which the situation was going on and advised me of an alternative so I could get my work completed. I so appreciated his enable and patience in strolling me by different situations. He adopted up with information on my subsequent techniques.
Back as part of your working day, you experienced a selection of businesses. Now We've got megacorps that swallow each and every choice choice up and you also're remaining with three decisions spanning a whole place, all of which collude with eachother to extort it's customers.
00 much more per month. Though my contract states promo selling price is for two decades my Invoice claims it can be one yr. Right after shelling out an afternoon now attempting to get help, after the third person I spoke they mentioned they may check into it and simply call me back again. I did not get a connect with again with answers. This is completely unacceptable. I regret signing up with Telus and may explain to Anyone I realize to never ever enroll with them. Away from curiosity I known as Shaw and immediately had the call answered and the individual I spoke with was clear and articulate. Feeling trapped inside a contract and for the mercy of a large method that has no assist for its customers.
You could only modify it. I waited for an hour about the cell phone to talk to a human. He was practical, but had to redirect me to a different particular person. I had been then on keep for another hour. They provided me a much better deal, nevertheless it wasn't what was presented online. People discounts are for new customers. To be a faithful customer I must shell out $78 as compared to $sixty for just a new customer, for your service I wanted.
I am requesting a transparent breakdown of my contract, which include all relevant reductions, and a good resolution to the problems I’ve experienced. On top of that, I request that someone Telus customer service evaluate the decision recordings to grasp the poor cure I acquired from various brokers.
I guess I'm just aged, but I remember a time when you might call a company, speak to a human with out sitting on maintain for several hours, and really get customer service. Thanks Telus for an exquisite customer practical experience.
I am explained to to talk to Loyalty and determination and continue to receiving no wherever. I have managed to speak to two individuals who called on their own managers in the Philippines, who could not enable me.
I have not been so annoyed with an organization. It really is unattainable to get responses from Telus. My Invoice has been altered numerous instances considering the fact that signing up with them a yr ago following a promoter came to our doorway and drew us in with engaging provides. She even explained Telus would pay for Shaw's agreement penalty to maneuver us around. I regret every single 2nd of shifting. It takes up the vast majority of afternoon to talk with anyone at Telus. Keep situations estimate an hour or so only to be forwarded to somebody and put on maintain for an additional hour. My agreement settlement demonstrates what my bill ought to be However they arbitrarily improve my Invoice to 100.
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I'm trying to find the contact number to contact to speak to your consultant and wanting to know if they can be found in the weekend. I need to make payment arrangements and attempted to on chat, having said that they told me I really need to get in touch with.
I would love a connect with from someone who has some determination building electric power on how I am able to near my accounts and be finished with Telus.
The TV signal has been missing considering the fact that Friday, September twenty seventh and also the technician who confirmed up yesterday, September thirtieth couldn't fix the trouble soon after transforming the Tv set cable box and cable. I used to be knowledgeable that the Internet Modem should be changed too, but he didn't have it.
I'd some minimal problems but I had Completely no idea how to fix them. Then, my co-employee advised me of the service. Your staff have been very individual and valuable! Because of all of them!
The TELUS team acknowledges that our operate spans several Territories and Treaty parts and we are grateful for the traditional Knowledge Keepers and Elders that are with us right now, anyone who has long gone in advance of us along with the youth that encourage us.